The clear priority to us was to ensure that employees received the money that was owed. This task was completed efficiently following extensive calculations of the correct payments to be made.
Following this, we supported our clients in communicating the issue with staff to ensure that no confidence in the company was lost and to illustrate the importance of pension savings to the employees.
Our client was keen to communicate the breach of the rules to The Pensions Regulator in order to establish that they had fully met their legal duties following the mistakes with the contributions made to the pension. We managed the whole process for them by putting together evidence to show the regulator that everything was in order and completed all administration and communications on their behalf.
Supporting businesses in securing their future
Subsequent to the investigation, our client enlisted us to support them on an ongoing basis. We liaise closely with their accountant and payroll provider on a monthly basis and complete all of the pension administration. In addition we offer full support to staff with their pension queries. This removes a significant administrative burden from our client’s workload.
Further to this, we complete a full annual compliance check following The Pensions Regulator’s guidelines by completing an Annual Governance Report.