When we first met with our client, our role as advisor meant we clearly explained that the insurance policy is one we hope is never used – but that it is one that offers the best stress-free comfort and protection to any client, should the worst happen.
We understand that claims handling can be a lengthy, hard to manage part of any person’s insurance process.
The situations that arise for use of insurance claims are difficult enough, without extra pressures.
As an existing client once they contacted us with their diagnosis, we could swiftly do the following:
- Initiate the claim with the two insurance companies with whom the cover was taken with;
- Ensure the insurance companies received the relevant medical information from the GP and the consultant; minimising the time our client would need to spend on paperwork,
- Activate payment into the client’s bank account within 3 weeks, by making sure the insurance companies acted quickly.